1. Introduction
Laundry Boxx, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you visit our website or use our laundry, dry cleaning, and related services.
2. Information We Collect
- Contact details: name, phone number, email address, and pickup/delivery address.
- Order information: service type, garment details, order history, and special instructions you provide.
- Payment information: transaction details processed through our payment partners. We do not store your full card or UPI credentials on our servers.
- Communication data: messages exchanged with us via WhatsApp, phone, email, or our website's contact/enquiry forms, including franchise or corporate enquiries.
- Usage data: basic technical information such as browser type and device information collected automatically when you visit our website.
3. How We Use Your Information
- To schedule and fulfil pickups, processing, and deliveries.
- To communicate order updates, confirmations, and support responses.
- To process payments and maintain billing records.
- To respond to corporate, hotel/hostel, or franchise enquiries.
- To improve our Services, website, and customer experience.
- To send offers or updates about our Services, where you have not opted out.
- To comply with legal and regulatory obligations.
4. Sharing of Information
We do not sell your personal information. We may share information with:
- Delivery and pickup staff or partners, solely to fulfil your order.
- Payment gateway providers, to process transactions securely.
- Corporate or hotel/hostel clients' authorised personnel, where the Services are booked on their behalf.
- Government or regulatory authorities, where required by law.
5. Communication via WhatsApp & Phone
By providing your phone number and contacting us via WhatsApp or requesting a pickup, you consent to receive order-related messages, confirmations, and reminders from us on that number.
6. Data Retention
We retain your personal information for as long as necessary to provide our Services, maintain business records, resolve disputes, and comply with legal obligations. Order history may be retained for a reasonable period for customer support and accounting purposes.
7. Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices & Rights
- You may request access to, correction of, or deletion of your personal information by contacting us.
- You may opt out of promotional messages at any time by informing us directly.
- Certain information, such as order records required for legal or accounting purposes, may be retained even after a deletion request.
9. Cookies & Website Data
Our website may use basic cookies or similar technologies to improve functionality and understand how visitors use our site. You can control cookie preferences through your browser settings.
10. Third-Party Links
Our website may contain links to third-party sites (such as WhatsApp). We are not responsible for the privacy practices or content of these external sites.
11. Children's Privacy
Our Services are intended for use by adults. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Continued use of our Services after such changes constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at +91 93048 02702 or servicolaundryboxx@gmail.com.
This Privacy Policy should be read together with our Terms & Conditions.