1. Introduction
These Terms & Conditions govern your use of laundry, dry cleaning, ironing and related services provided by Laundry Boxx. By booking a pickup, using our website, or availing our Services, you agree to be bound by these Terms.
2. Booking & Pickup
- Pickups and deliveries can be scheduled via WhatsApp, phone, or our website within our serviceable areas.
- Please ensure someone is available at the scheduled time. Repeated missed pickups may result in cancellation of the order.
- You are responsible for checking pockets and removing valuables, cash, or personal items from garments before handover.
3. Services & Turnaround Time
- Standard turnaround time is provided at the time of booking and may vary based on order volume, service type, and location.
- Express or same-day services, where available, may be charged at a premium rate.
- We reserve the right to decline items that are heavily soiled, damaged, or unsuitable for processing, and will inform you accordingly.
4. Pricing & Payment
- Prices are as listed on our website or as communicated at the time of booking and are subject to change without prior notice.
- Payment can be made via cash, UPI, card, or other methods offered at checkout or on delivery.
- Any additional charges for stain removal, special fabric care, or express service will be communicated before processing, where possible.
5. Liability for Damaged, Lost or Delayed Items
- While we take utmost care in handling all garments, some fabrics, colours, prints, or embellishments may be prone to natural wear, shrinkage, or colour bleeding during washing or dry cleaning.
- In the unlikely event of loss or damage directly attributable to our processing, our liability shall be limited to a maximum of 5 times the service charge for that specific item, or as otherwise agreed in writing.
- We are not liable for items left unclaimed for more than 30 days from the date of intended delivery.
- We are not responsible for items with pre-existing damage, defects, or valuables left in pockets that were not declared at pickup.
6. Cancellations & Refunds
- Orders may be cancelled before pickup without charge. Cancellations after processing has begun may not be eligible for a refund.
- Any complaints regarding quality of service must be raised within 24 hours of delivery, along with the order details, to be eligible for review.
7. Corporate & Hotel/Hostel Clients
Clients availing our corporate, hotel, or hostel linen and laundry services are additionally governed by the specific service agreement or contract signed with us, which shall take precedence over these general Terms in case of conflict.
8. Customer Responsibilities
- Provide accurate contact and address details for pickup and delivery.
- Inform us in advance of any special care instructions for specific garments.
- Inspect and verify items at the time of delivery; claims raised after acceptance of delivery may not be entertained.
9. Franchise Enquiries
Any information shared through our franchise enquiry forms or communications is used solely for evaluating franchise partnerships and is subject to a separate franchise agreement upon mutual acceptance.
10. Privacy
Your use of our Services is also governed by our Privacy Policy, which explains how we collect and use your information.
11. Changes to These Terms
We may update these Terms from time to time. Continued use of our Services after changes are posted constitutes acceptance of the revised Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the jurisdiction of the courts where our registered office is located.
13. Contact Us
For any questions regarding these Terms, please reach out to us at +91 93048 02702 or servicolaundryboxx@gmail.com.